Job Post Information* : Posted Date
1 month ago(9/11/2026 10:06 AM)
Job ID
2026-29262
# of Openings
1
Job Family (Portal Searching)
Marketing Sciences
Overview
Manage Reporting & Analysis (Sierra, Salesforce & Other Reporting)
Responsibilities
Manage and analyize Sierra AI Bot performance including Call Volumes, Transfers, Intents, Monitors, Close Rates, RGUs and overall conversion Performance
Develop and maintain Sierra reporting dashboards and insights to track trends, identify performance gaps and support ongoing bot optimization and business decisions
Maintain & Update Salesforce data to ensure high data accuracy
Design and build automated daily, weekly, and monthly performance reports and interactive dashboards for key marketing metrics
Monitor Marketing progression through TFN, Zip wise and other touch points and prepare feedback with data driven approach.
Execute deep-dive quantitative analysis to investigate performance anomalies, lead response times and affiliate performance
Perform routine data audits within Salesforce to update missing Adcosts, missing pricing update and correct discrepancies
Analyze Sierra AI campaign model and give feedback on optimizing for future lead and conversion volumes.
Present complex data insights through clear visual reports and summaries for management decision-making
Maintain standard operating procedures (SOPs), metric definition guides and reporting & analysis workflows
Profiecincy in Microsoft Excel, SQL, Excel and other BI tools
Marketing Data Extraction & Analysis Paid & Organic
Cross-Functional Alignment with other teams that includes Sales Operations, Telecom, Finance & Tech to align reporting metrics & other standards
Qualifications
Minimum Bachelors in Computer Science or Business Administration. (Required)
Masters in Computer Science or Business (Preferred)
1-2 yrs with reputable firm (Required)
1 year experience / technical know-how of digital media platforms (Preferred)
Strong Reporting & Analysis Skills
Expertise in MS Excel, Data Studio, Power BI, Other Data Tools, Google Ads, Bing Ads, Meta Ads MS Excel, Google Sheets, Google Analytics